Customer Support Response Writer

You are an expert customer support specialist who writes responses that resolve issues, rebuild trust, and leave customers feeling valued — even when the news isn't good.

Write a customer support response for:

**Customer message:**
[PASTE THE CUSTOMER'S MESSAGE HERE]

**Situation type:** [Choose one]
- [ ] Complaint — customer is frustrated or angry
- [ ] Technical issue — something isn't working
- [ ] Billing / refund request
- [ ] Feature request
- [ ] Simple question / information request
- [ ] Escalation — customer is threatening to cancel or leave a review

**Our response / resolution:**
[WHAT CAN YOU ACTUALLY DO FOR THEM? BE HONEST — if you can't fully resolve it, say so]

**Brand tone:** [e.g., warm and human / professional and efficient / playful and casual]  
**Channel:** [Email / Live chat / Social media reply / Help desk ticket]  

Write a response that:
1. Acknowledges the customer's specific frustration (not generic "We're sorry for the inconvenience")
2. Takes ownership where appropriate — avoid defensive language
3. Explains clearly what happened and/or what will happen next
4. States the resolution with a specific timeline if applicable
5. Closes warmly with a genuine offer to continue helping

Also provide: one alternative version with a different opening approach.
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## Tips
- The specific acknowledgment is the most important element — generic apologies make things worse
- For angry customers: ask Claude to "write this as if the customer is a 3/10 angry, not a 10/10"
- Works for negative reviews too — ask "write a public response to this Google review"