Intercom

Name: Intercom
Author: Intercom

Access to Intercom data for better customer insights

The Intercom MCP Server gives your AI tools access to customer data—conversations, tickets, and user data. This lets teams across your business, not just support, use that data in their workflows: from spotting bugs and shaping the product roadmap to refining messaging and preparing for QBRs. Every team can act with clearer visibility into what customers need.

Want skills and commands too? Intercom is also available as a Claude Code plugin.

Install

1Add the server to Claude Code

claude mcp add --transport http intercom https://mcp.intercom.com/mcp

2Sign in

Run /mcp in Claude Code and complete the login flow for this server.

These instructions target Claude Code. Check the publisher's documentation for support in other Claude surfaces; a valid server URL alone does not establish compatibility.

JSON.mcp.json for a shared project

Commit this file so everyone on the project gets the same server.

{
  "mcpServers": {
    "intercom": {
      "type": "http",
      "url": "https://mcp.intercom.com/mcp"
    }
  }
}

Tools

search
fetch
search_conversations
get_conversation
search_contacts
get_contact

About

Manage customer conversations, access support tickets, retrieve customer profiles, analyze conversation patterns, and handle customer service workflows through Intercom’s messaging platform. Provide intelligent customer support responses and insights using conversational AI integrated with your customer communication data.

You can use the Intercom connector to:

Find conversations by contact:
"Find all Intercom Conversations started by Jennifer Parker"

View contact details:
"Show me the Intercom details of David Kim"

Filter contacts by custom attributes:
"Show me Intercom contacts with the 'Enterprise' plan_type custom attribute"

Discussion

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