Customer Support

Skills (5)

Claude uses these on its own when your request matches.

• customer-escalationPackage an escalation for engineering, product, or leadership with full context. Use when a bug needs engineering attention beyond normal support, multiple customers report the same issue, a customer is threatening to churn, or an issue has sat unresolved past its SLA.
• customer-researchMulti-source research on a customer question or topic with source attribution. Use when a customer asks something you need to look up, investigating whether a bug has been reported before, checking what was previously told to a specific account, or gathering background before…
• draft-responseDraft a professional customer-facing response tailored to the situation and relationship. Use when answering a product question, responding to an escalation or outage, delivering bad news like a delay or won't-fix, declining a feature request, or replying to a billing issue.
• kb-articleDraft a knowledge base article from a resolved issue or common question. Use when a ticket resolution is worth documenting for self-service, the same question keeps coming up, a workaround needs to be published, or a known issue should be communicated to customers.
• ticket-triageTriage and prioritize a support ticket or customer issue. Use when a new ticket comes in and needs categorization, assigning P1-P4 priority, deciding which team should handle it, or checking whether it's a duplicate or known issue before routing.

MCP servers (8)

Added to Claude Code when you install the plugin. You sign in to Customer Support the first time it is used.

• slackRemotehttps://mcp.slack.com/mcp
• intercomRemotehttps://mcp.intercom.com/mcp
• hubspotRemotehttps://mcp.hubspot.com/anthropic
• guruRemotehttps://mcp.api.getguru.com/mcp
• atlassianRemotehttps://mcp.atlassian.com/v1/mcp
• notionRemotehttps://mcp.notion.com/mcp
• google calendarRemote
• gmailRemote

Install

claude plugin marketplace add anthropics/knowledge-work-plugins && claude plugin install customer-support@knowledge-work-plugins

/plugin marketplace add anthropics/knowledge-work-plugins

/plugin install customer-support@knowledge-work-plugins