Need help: can't access the email linked to my paid Claude account – any way to regain access or move my subscription and data?

Hello everyone,

I'm a paid Claude subscriber Pro and I can't access my account because I can't sign in to the Gmail address it is registered with. I'm looking for solutions or advice from anyone who has faced something similar.

What happened:

• I created the Gmail account on October 17, 2026, while using a VPN (the 1.1.1.1 app), and I have never been able to sign in to it since.
• When I try, Google asks for a passkey, shows a QR code to scan with a phone that doesn't have the account, then asks me to send a code by SMS. After I send it, the page never changes. I've tried many devices and browsers, and waited between attempts, with the same result.
• Because Claude sign-in depends on that email, I can't log in to my Claude account, manage my subscription, or export my data (chats, memory, projects, files, skills).

What I know so far:

• The Claude help center says the email on an account can't be changed.
• Chats, projects, and memory don't seem to transfer between accounts.

What I'm asking for:

1. Is there any way to regain access to this Claude account, or to move my subscription to another account?
2. Is there any way to access, export, or transfer the data in the account (chat history, memory, projects, files, and skills) if I can't log in?
3. If not, what is the best way to cancel the subscription tied to the old email so I'm not charged for an account I can't use?
4. Has anyone been in the same situation? What worked for you, and how long did it take?

I can provide proof of payment if it helps with verification. Any advice or experience would be greatly appreciated.

Thank you!